Terms of service
OVERVIEW
This website is operated by Naylah Jewelry W.L.L., a company incorporated and operating under Qatari laws and registered under commercial registration number _________170173______________, with its principle place of business at ___Unit 37 Zone 55 Street Bldg. No. 214 Westwalk, Al Sidr Street, Al Waab________________________________ Doha, Qatar. Throughout the site, the terms “we”, “us”, and “our” refer to Naylah Jewelry W.L.L. (“Nayla Jewelry”). Naylah Jewelry offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service(s)” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service, any material or images from the website or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 USE OF MATERIAL ON THE WEBSITE
All content on this website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Naylah Jewelry or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.
The information provided on our website about Naylah Jewelry and our products is intended for your personal use. We have made every effort to ensure that the visual representations of our products on the website accurately reflect the colors, designs, and styles of the original items. However, due to variations in display settings on different devices, there may be slight discrepancies between the online images and the actual products. As such, Naylah Jewelry is not responsible for any perceived differences between the website images and the actual products. If in doubt, we recommend visiting our boutique to view products in person before making a purchase online or by phone.
Any unauthorized actions such as selling, reproducing, distributing, modifying, displaying, publicly performing, or creating derivative works based on Naylah Jewelry material for commercial purposes are strictly prohibited. Naylah Jewelry content and material also must not be used on other websites, in networked computer environments, or on any other digital platforms without our explicit written consent. Unauthorized use of Naylah Jewelry Material may result in violations of copyright, trademark, privacy, publicity, and communication regulations.
SECTION 4 ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 5 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 6 - PRODUCTS OR SERVICES
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Return and Refund terms herein.
We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 7 - CUSTOM ORDERS AND SPECIAL REQUESTS
We offer custom jewelry design and special requests for bespoke pieces. All custom orders are subject to additional terms and conditions, including but not limited to design approval, payment terms, and production timelines.
To commence the design process, a non-refundable deposit is required. This deposit covers the initial design work and materials procurement. The final balance must be settled before the custom piece is shipped to you or collected by you.
Custom pieces are not eligible for returns or exchanges unless a manufacturing defect is identified.
SECTION 8 - REPAIRS AND MAINTENANCE
At Naylah Jewelry, we pride ourselves on the quality and craftsmanship of our products, and we are pleased to offer comprehensive repair and maintenance services.
To initiate a repair request, you must provide proof of purchase, such as a receipt or an order confirmation. This helps us verify the authenticity of the item and track its warranty status. Please contact our customer service team to discuss the specifics of your repair needs.
Once we receive your repair request, we will assess the jewelry to determine the necessary repairs. We will then provide you with a detailed estimate outlining the nature of the repair, the cost, and the expected timeframe for completion. No work will be undertaken without your approval of the estimate, ensuring there are no unexpected charges.
We understand that you may own jewelry from other sources that require repair. While our primary focus is on Naylah Jewelry products, we do accept repair requests for items not purchased from us on a case-by-case basis. These repairs are subject to additional charges, and the acceptance of such items will depend on our assessment of the feasibility and scope of the repair needed.
Jewelry purchased from Naylah Jewelry comes with a warranty that covers certain types of repairs and maintenance. For items under warranty, many repairs may be performed at no additional cost or at a reduced rate. Please refer to your warranty terms for specific terms and conditions.
SECTION 9 - SHIPPING AND DELIVERY
All orders are processed and shipped within the timeframe specified at the time of purchase. Delivery times may vary based on your location and shipping method selected.
We are not responsible for delays caused by shipping carriers, customs processes, or other circumstances beyond our control. All shipping costs are non-refundable.
For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country.
SECTION 10 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy: [LINK TO REFUND POLICY]
SECTION 11 – RIGHT TO WITHDRAW
You are entitled to withdraw from purchase without a particular reason within 3 days from the date of purchase and payment for the product, provided that we have not shipped or delivered the product to you. In this case, you will receive a full refund of the purchase price.
To withdraw from a purchase, you must notify us in writing by email with reference to your order number and expressly stating that you wish to withdraw from the purchase. The right to withdraw is not applicable to any custom orders.
SECTION 12 – RETURN AND EXHANGE
If we have shipped and delivered the product, you are entitled to return the product without cause within 14 days of receipt of the product, upon notification to us by e-mail. In such a case, you can either replace the product with another product of the same or higher value, or receive a credit note valid for 6 months from the date of issuance.
You will return the product to us within 5 days after your email notification, in its original package, and you will have to pay the return cost plus, if applicable, any taxes that will be due in case of import. We do not accept the return of goods that are damaged or incomplete, with missing or damaged pieces, consumables, accessories, or documentation. If the conditions for withdrawal and return of the goods are fulfilled, we will process the replacement or issue the credit note.
The right to return and exchange a product can only be applied to the entire order, including any free gifts that were part of the order (if any), and cannot be applied to limited products of the order, unless we agree explicitly. This is especially true for products that could be purchased with certain advantages when they were purchased together. The right to return and exchange is not applicable to any custom orders.
SECTION 13 – REPAIRS, REPLACEMENTS AND REFUNDS
If we cancel an order for any reason, we will issue a full refund of the purchase price, inclusive of any shipping costs that have been paid by the customer.
If a product is defective or does not conform to the description or specifications mentioned, the customer in accordance with the Warranties terms herein, shall be entitled to a repair of the product. If the product cannot be repaired, the customer shall be entitled to a replacement of the same product. If the same product is not available, we shall offer a credit note which the customer can use for a period of 6 months.
Any refund for products that has been purchased under promotions, will result in a refund of the promotional price only. Any products which have only been partially paid, will result in a refund of the partial payment received only.
SECTION 14 – CREDIT NOTES
Credit notes will be issued in the following circumstances:
- When a product is defective and cannot be repaired or replaced.
- When a replacement product of the same type is not available.
- As an option for returns, at the customer's discretion.
Credit notes are valid for a period of 6 months from the date of issuance. Credit notes can be used for the purchase of any product available on our website, up to the value of the credit note. If the purchase exceeds the value of the credit note, the customer must pay the difference. If the purchase is less than the value of the credit note, the remaining balance will stay available for future purchases until the credit note expires.
Credit notes are non-transferable and can only be used by the original recipient. To redeem a credit note, the customer must enter the unique credit note code provided at the time of checkout. Credit notes cannot be redeemed for cash or used to purchase other credit notes.
Credit notes that are not used within the 6 month validity period will expire and cannot be reinstated. Extensions to the validity period of a credit note may be considered on a case-by-case basis at our sole discretion.
We are not responsible for lost or stolen credit notes. However, if you believe your credit note has been lost or stolen, please contact our customer service team immediately.
If a product purchased with a credit note may not be returned or exchanged unless the product is defective.
SECTION 15 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should that you are familiar with and approve of the terms on which tools are provided ensure by the relevant third-party provider(s). We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 16 - THIRD-PARTY LINKS AND ADVERTISEMENTS
Certain content, products, and Services available via our Service may include materials from third parties. Our website may also contain advertising or sponsorship through links or banners. The content of advertisements is not submitted to us prior to the publication. Only the advertisers must ensure that any advertising complies with the legal, ethical or sectoral requirements. We are not responsible for any content of such advertisements.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
SECTION 17 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
SECTION 18 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Pri vacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]
SECTION 19 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In case we have erroneously displayed the incorrect price of a product, we will not have an obligation to deliver it to you at the indicated price, provided that we notify this in our order confirmation or at the latest before the dispatch of the product. Our order confirmation will not be regarded as binding if the price was clearly erroneous. You will then have an opportunity to buy the product at the correctly proposed price. If you would refuse to buy the product at the corrected price, we will refund all payments that you have done at the time of your order
SECTION 20 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 21 – WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement other than as mentioned in the terms herein.
We warrant that the products purchased from our website will be free from defects in material and functioning, are undamaged, and are free from any other non-conformity to the description and the specifications of the products for a period of six months from the date of delivery or collection, under the conditions set out in this clause.
You must inspect the delivered products at the time of delivery or as soon as possible thereafter, and you must notify us about any apparent defects or non-conformity within 3 days after the delivery of the products, by e-mail. Defects or non-conformities that are not apparent at the time of a reasonable inspection and that become apparent during the warranty period must be notified to us within 5 days after the discovery of the defect or the non-conformity.
Our warranty does not cover:
- Visible defects or non-conformities which were not notified by you at the time of delivery or within 3 days thereafter;
- Defects caused by an incorrect use or manipulation of the product, contrary to the requirements of the use manual, incorrect maintenance or insufficient care, as stated in the instructions or as is generally required for similar products;
- Defects that are caused by designs, requirements or specifications submitted by you at the time of the order.
When any valid claim based on any defect or non-conformity in the products is correctly notified to us, we shall be entitled to repair or replace the products (or the defective part thereof) free of charge, or, we may decide, at our sole discretion, to issue you a credit note as per the Repair, Replacement and Refund terms herein and we shall have no further liability to you. We will try our best efforts to return a repaired or replaced product to you within (15) days as from the day of your claim.
In no case shall Naylah Jewelry, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 22 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Naylah Jewelry and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 23 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 24 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 25 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 26 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Qatar. The Court of Qatar will have exclusive jurisdiction over any claim arising from, or related to, the use of our website, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country that provides a legal ground for jurisdiction.
SECTION 27 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 28 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at [email address].
Our contact information is posted below:
Naylah Jewelry W.L.L.
[Business Address] Unit 37 Zone 55 Street 150 Bldg No. 214 Westwalk, Al Sidr Street, Al Waab Doha, Qatar
[Business Phone Number] +974 6001 0166
[Commercial Registration Number] 170173
